Domestic Orders:

We ship via U.S. Postal Service Priority mail. This should  have your tea to you in 3-5 business days. We are not responsible for late, damaged or lost parcels. If you are concerned about the delivery or condition of your parcel, please contact your local postmaster.

UPS Next Day Air, 2nd Day Air, 3 Day Select, US Postal Service Express and Insured Mail are available. If you would prefer one of these services, please place your order by phone rather than online.

International Orders:

Currently, we only ship internationally to Canada. Please makes sure to note that the shipping destination is Canadian when filling out the order information.

We do not charge "Handling".

Product Returns:

Tea products cannot be returned for obvious safety reasons. If we ship you the wrong tea, we'll send you the correct replacement at no charge to you.

Undamaged and unused accessories can be returned for a full refund or credit. We will not ship you substitute items/alternates unless you request that we do so.

Security:

We make every effort to keep your information secure. We do not share our records with anyone, period! .We respect your privacy as our own.